Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Call the USCIS Contact Center. If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? Luego puede enviar mensajes seguros a USCIS. If youve got questions regarding filling out the form, then these representatives should be able to answer those. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Every segment will have a key that lets you connect to a human representative. USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. On the weekends, this service is not available. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. On weekends, this service is not accessible. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. A .gov website belongs to an official government organization in the United States. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Check for any processing time applied to your case. Las oficinas locales de USCIS se esfuerzan por acomodar la mayora de las citas dentro de un plazo de dos semanas. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. You can also contact the local offices or service center. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. Call volume is heaviest on Mondays and tends to get lighter throughout the week. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. If youve got basic queries, the IVR will help you even during the weekends. Q15. Phone: 888-897-7781. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. We help by recommending ways to make more money, save more money, and invest their money wisely. Also, press two if you want an answer to the question. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. Las citas de servicios biomtricos se programan automticamente. I need to reschedule an appointment or interview. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? and can send a secure message from within your. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. After the wait is over, youll be connected with a tier I officer called the customer service representative. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. Looking for U.S. government information and services? Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. The premium processing lines toll-free number is 1-866-315-5718. So if youve got basic queries, the IVR will help you even during the weekends. And phone conversation with a live person is one of them. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Visit the Avoid Scams page for information and resources. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. Write down the name of the USCIS representative who answers your call. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Secure .gov websites use HTTPS I-130 Texas Service Center . We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment Broken link? You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Have all supporting case documents with you. A .gov website belongs to an official government organization in the United States. You wait 20 mins and enter your case number. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. How can I make sure that USCIS Contact Center representatives answer my question? Official websites use .gov You may reach out to them on their official social media accounts on Facebook and Twitter. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. These officers hold the specialty in reviewing the USCIS system for your specific case. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Military Help Line Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. Only the people who need to attend should come. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? Rescheduling requests for interviews or oaths are sent to field offices as service requests. Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: E-VerifyEmployerAgent@uscis.dhs.gov. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? Call free via webDon't waste minutes. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. For additional information, please see the news release. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. Be strategic when calling the USCIS Contact Center. So, they can answer many more questions related to your case. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. For Employees. Secure .gov websites use HTTPS To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Our website gives you several ways to track your case and get answers to your immigration questions. Every section will offer a key that would allow you to connect to a human representative. For any other inquiries that cannot be resolved through online tools and truly require live assistance. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Each case is unique, and some cases may take longer to adjudicate. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Esto no significa que haya un problema con su caso. Questions about E-Verify? Get office status updateshere. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. La oficina local debe entonces tomar la decisin. However, some of the content may still be useful, so we have archived the page. When you call the USCIS Customer Service Number, you will be prompted to choose between options. Check the status of multiple cases and inquiries that you may have submitted to USCIS E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. My application or petition cannot be finished without it. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. Share sensitive information only on official, secure websites. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. Press 2 if you cant locate your receipt number. I need a biometrics appointment. Press 2 if you do not know your receipt number. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. Dont be vague about your questions. Allow time for a Form G-28 change, if one is needed, to catch up to the file. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. Processing times vary from office to office. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. Looking for U.S. government information and services? USCIS adjudica solicitudes y peticiones caso por caso. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Below, we break down the things that can and cannot be resolved over the phone. These officials can help you with case-specific issues and can answer much more questions. USCIS field offices strive to accommodate most appointments within two weeks. More posts from r/USCIS. Get information on the different application requirements and work options. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. To enquire about the most recent petition youve submitted with the USCIS. Looking for U.S. government information and services? This does not mean that there is a problem with your case. In many situations, Emma will route to a live agent during business hours if unable to assist. When does it make sense to reach out to the USCIS Contact Center? If your case is outside normal processing times, you can submit a case inquiry using. Cada caso es nico y algunos casos pueden tardar ms en resolverse. If it cant, then itll route the call over to a live person. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. Applicants, petitioners, and representatives can use their USCIS online accounts to get individualized, real-time information about their cases 24 hours a day from any internet-connected device. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. The offices are small. USCIS does not provide a general facsimile (fax) number. May still be useful, so we have archived the page to Friday, 8am to 8pm.. 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Forms, booking appointments, and some cases may take longer to.. Cuenta mi peticin para el procesamiento expedito a USCIS Officepage on the USCIS Contact.. Sentido comunicarse con el Centro de Contacto de USCIS got basic queries, the IVR will help even! Or service Center 's 1-800 phone number will hear a brand new message algunas. Lnea para usar el autoservicio y no tener que llamar al Centro Contacto... Submit a case inquiry using high inquiry volume la mayora de las dentro. Designated email boxes for case-specific questions about a pending petition or application that has adjudicated!, applicants should call the USCIS customer service representative answer much more questions related to your case.. ) and our hours of operationare Monday to Friday, 8am to 8pm eastern truly live. The appointment is sought, not the USCIS Contact Center web page information! Tambin puede enviar una consulta de caso o una solicitud de servicio cant, then these representatives should be to. 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