2. During the pandemic shutdown as new cruises continued to be canceled, many cruise lines including Royal Caribbean offered greater than 100% future cruise credits as enticements for guests to accept credits rather than refunds on their canceled voyages. Royal Caribbean will refund you in cash automatically. 1) You cannot find out what Future Cruise Credit Certificates you have. Regent Seven Seas Cruises; Riviera Travel; Royal Caribbean; Scenic River Cruises; Seabourn; Silversea; Star Clippers; Virgin Voyages; Destinations. The 125% Onboard Cruise Credit offer window varies depending on when your sailing was suspended. You cannot paste images directly. Every Future Cruise Credit is different in value and expiration date, so we highly recommend that you contact your local Vacation Consultant to help you navigate the fine print. To get around that Royal Caribbean introduced the "Cruise With Confidence" program. It is easy and secure. Below you will find the information regarding Royal Caribbeans FCC options. )However, the advertised price was $1379.38. That part of the policy made it easy for people to book a cruise and not have to buy insurance if the sailing happened, but they weren't able to go for some reason. Royal Caribbean has decided to allow passengers to, in some cases, apply the balance of an FCC to their onboard credit account on the cruise that was booked with the credit. Once again, check with your cruise line to see how they handle leftover FCC value if youre looking at a cruise that costs less than your original voyage. < < < < < < < < < < < < < < < < < < < < < < < < < < <. Many cruise. While onboard credit may seem like free money, its good to spend it wisely to get the most value from it. Also Check: Cruise From Usa To Australia 2022. It makes sense since the FCC balance will bereissued under a new certificate number after we sail on 4/24/21 (fingers crossed!). Should I go ahead and make the final payment and hope Royal cancels the cruise and request a refund?? Mesmerising beach & city stays in over 200,000 hotel & resort properties worldwide. Combine your Future Cruise Credit with the latest promotion to maximise its value. ALL RIGHTS RESERVED. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. Contact Us Get support by Phone or Email 866-562-7625 Email Your Questions In addition, cruisers sometimes receive future cruise credits when cancel a sailing. We will have many questions. 2. I totally agree that Royal Caribbean lags in their website technology. Please be aware of deadlines in order to request a refund. Cruise News 2021 Royal Caribbean Future Cruise Credit Refund Policy, Should You Take A Cruise Refund Or A Future Cruise Credit, > > 2nd Guest 60% Off with RC on Cruise Direct. By By Sarah Bretz. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. LauraS Most cruise lines are only offering the onboard credit for a limited time, some will automatically give you the credit when this time is up and some will automatically give you cash when this ends. Other lines might allow you to keep the remaining FCC value for another cruise, but keep in mind that youll still need to use it before the FCC expiration date. Just make sure you put a note in your calendar about when the future cruise offer ends and when you should expect your refund. All CFAR credits are valid for a period of two years from the original date of travel. I suggest that you find the best price and then take it to a trusted travel agent who will beat it as well as giving you the best service. Enter your payment and personal information. There's a handful of other stupid things, too. However, the credit amount will only be applied towards your individual cruise fare. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. In this guide, Ill show you exactly what Royal Caribbean onboard credit can and cant be used for, as well as which are the best ways to make the most of your free onboard credit. If you don't have the certificate number you must call them or your travel agent if you use one. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. , please contact the service provider directly for your options with them. just dont have that enhancement completed yet, but very soon.. Sea or river cruise reservations will be eligible for a future travel credit equal to 50% of the cost of your trip, less the cost of initial trip deposit, airline-assessed fees, amendment fees, and insurance premium. But where were making progress towards it. The booking number from which it came is associated with a Crown & Anchor number. CC Help Jenn Why you ask? . From a bonus 125 percent value or hundreds of dollars in Onboard Credit, the cruise lines made FCCs a very appealing option, and if theres one thing cruisers love, its a good deal. Of course it'll have completely different messed up problems of its own. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. Frequently asked questions. Similarly, FCCs offered for other reasons and individual circumstances will continue to expire on their associated dates. Is there definite confirmation of whether this is book by or sail by date? This is based on the total cruise fare paid and will be automatically issued via email. Here are the answer to some frequently asked questions regarding Royal Caribbean future cruise credits. You May Like: Viking River Cruise Prague To Berlin. Now with the change in policy, when cruisers use their future cruise credits to book sailings, any remaining credit will be transferred into onboard credit. We don't have any special numbers but here are some you might not have. Once you have a Future Cruise Credit, you can apply it towards a cruise reservation made directly with the cruise line or with a travel agent. Royal Caribbean could track the information down, but it did not seem to be an easy process which put added stress on an already stressed-out customer service system. On 3/14/2020 at 1:53 AM, Russ Lomas said: On 3/14/2020 at 7:04 PM, Ourusualbeach said: 19952023, The Independent Traveler, Inc. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. And by the way, this requires more training than other things, Fain said. You can expect to receive your refund 30 days after you submit your request. During the pandemic, canceled cruises happened from March 2020 through well into the summer of 2021. Book and get $500 Savings Credits bonus to use on you future cruises, hotels, resorts and more with iCruise Rewards. If the cruise line later cancels your cruise youll be able to move it but not get a cash refund. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. Royal Caribbean CEO Richard Fain said in a webinar with travel agents that the company simply hadnt been prepared for the enormous volume of demand for refunds, which, he said had simply exploded as a result of the no-sail order issued by the CDC. This is based on the total cruise fare paid and will be automatically issued via email. Thats the way it has worked in the past. Any remaining balance of your Future Cruise Credit (FCC) will be reissued to you as a new FCC after you complete your cruise. I purchased Royal Caribbean Cruise through priceline.com and was charged $1939.38. We hope this decision is a further testament to our commitment to your success, Freed wrote. If your sailing was cancelled as part of the Royal Caribbean COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. If you opted in for Cruise with Confidence, you will have two Future Cruise Credits the original Future Cruise Credit and your Cruise with Confidence Credit. If a guest uses their FCC for a sailing and has a leftover balance, they do not have to wait for the first sailing to complete before applying the remainder. Future Travel Credits are subject to the individual travel suppliers terms and conditions. Its upcoming Icon of the Seas which will begin revenue sailings in 2024 will be even bigger. The cruise line has not allowed passengers to take unused portions of FCCs not used to book the cruise as onboard credit. I was informed that If I cancel I will lose the non-refundable amount. Royal Caribbean has made it quite easy to redeem a future cruise credit, whether you are booking directly or with a travel agent. They will only issue the new FCC certificate (for any remaining balance) after you sail on the booking you applied the bulk of the original FCC to we applied most of our FCCto our 4/24/21 sailing and here is what I just pulled up. Cruisers' Choice Awards! Recommended Reading: Captain Andys Dinner Cruise Kauai, How to use your Future Cruise Credit from Royal Caribbean | FCC Details. I think that RC is known as one of the more accessible cruise lines and I suppose the policy OP describes reflects that. 3. Royal Caribbean Blog Crown & Anchor Society Perfect Day at CocoCay Contact Us Back to Main Menu. Click "submit." You will receive an email letting you know if your credit was valid. If you have any questions, please contact your Travel Advisor immediately or contact us at: Thank you for your patience, understanding, and cooperation during this situation. Free expert cruise tips and news from Cruise Hive! If you prefer a refund, this request for any funds paid over-and . I've already had a cruise with confidence FCC refunded which officially isn't allowed although that took four hours of working the phones. Does your credit card card have any kind of travel protection? However, it probably will cause problems by being posted here as no one. All rights reserved. Like what you see? Given that the industry had generally had pretty restrictive cancelation policies, it made sense for customers to be wary. Knowing this situation is ever-changing, we want to provide you with some options. 2. Review your options carefully and consider external factors before making a decision. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. As a result, we are suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight tonight, March 14th. No need to rush this decision - refund requests are available through December 31st, 2021. I've just emailed them with a request for a list of all my FCCs. The bonus amount above fare credits, however, will still expire on the original expiration date. Future cruise credits have become widely available due to the current voluntary cruise shutdown that Royal Caribbean is engaged in, which means while cruises are being cancelled due to the global health crisis, Royal Caribbean is offering guests future cruise credits. I also will NEVER take the FCC again, cash refunds only. Any cruise, even one you don't plan to book. In theory, when a cruise was canceled or the customer canceled a cruise and opted for the credit, an FCC was sent via email. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. CPA license & MBA degree preferred. Worst case seems like ifI make the final payment and then I decide to cancel such that I get a largeFCC that I may never use. I understand. Call 866-712-7447 or book online today! It certainly doesnt hurt to ask, especially if you explain you dont care for the current health protocols and have no inclination to sail again. Also Check: Are There River Cruises In The United States. You will be able to leave a comment after signing in, By I'm sure the real reason they're not fixing this stuff is they're about ready to replace the Cruise Planner implementation with a new one. It notes that Canadian ports will remain closed until July 1. The new Onboard Cruise Credit is based on the amount you paid, excluding any previously applied Onboard Cruise Credit, and will be based on a per person value. Make Sure Your Voice Is Heard! Pay your balance online. As we know, this too shall pass, and we are optimistic that very soon youll be excited about planning your next cruise vacation. Position Summary In this capacity, this individual will perform accounting support functions for matters related to non-U.S. entities in order to maintain financial integrity and internal controls. What precautions have been taken to prevent the spread of COVID-19 while onboard? Your link has been automatically embedded. Now, I want to book a cruise sailing on 8/5 using the FCC but the FCC is not issued yet. I was also been told that customer service could reactivate my old future cruise certificates and that there is no time limit anymore to use them. For full details of Royal Caribbeans refund policies please visit the companys website. The cruise industry has been going through a lot of changes with the suspension of cruises initially only being for 30 days, and now lasting several months. To recap the compensation offered to you and your clients: A 125% Future Cruise Credit (FCC) will be automatically issued to all impacted guests. Is is refunded to your credit card? 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