Wow! If this resort would remodel their rooms and have better food options it would be 5 stars. we signed up for 2 excursions - The first was a speed boat/ snorkel adventure - we highly recommend this. Dont eat from the sports bar. Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit. The assistant manager, Xochilt Aguayo explained to me the options available and kept in touch during my extra 10 day stay. I had gotten it at work in the United States and the symptoms didn't show up until after a few days in Cancun. Id look elsewhere for a place to stay. We would be happy to have another chance and count you among our guests in the future so we can make it better. Manuel from the entertainment team, Martinez from the main pool bar, Elevit from the evening dinners & Bryan from breakfast, these 4 people helped to make our stay extra special & for that we couldnt be any more thankful. We sahll surely pass on your comments to Xochilt, who will be glad to know how much you appreciated her assistance during those days. Pool was bit noisy but we tended to go to beach anyway which was much quieter. This new legislation will not affect transactions carried out in other currencies. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Have a variety of items at the Snack Shack. Review tags are currently only available for English language reviews. This is the version of our website addressed to speakers of English in the United States. Not the resorts issue, just for your awareness. Enhanced food service safety measures are in place. Not cheap. Room Nice. Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. We really enjoyed this room - especially the view!! We actually booked this hotel against the advise of our travel agent and we are so glad we did. There are more places to choose from in the, Frequently Asked Questions about Hotel Riu Palace Peninsula. Everyone looked over to see what was going on and he calmed down. At Canada 247 our purpose is to help people find great local businesses like dentists, hair stylists, restaurants, bars, hotels, local businesses. This property reserves the right to pre-authorize the guest's credit card prior to arrival. We always amiably recommend to place a formal complaint and share the necessary details when being concerned. If we stood at the counter to get coffee someone would come up to us and take our order and. The Sea View Junior Suites at the Hotel Riu Palace Peninsula are specially designed to offer you all the amenities you need. Property confirms they are implementing guest safety measures WiFi Good everywhere. We didnt realize that until we got to our room. There is no food (for lunch) in the area. We loved the in-room liquor dispenser, we could enjoy a cocktail while we got ready for the night-time festivities!Don't forget to SUBSCRIBE to our channel Where we going Next? In the Superior Sea View Junior Suites at the Hotel Riu Palace Peninsula, you'll find two small double beds (125x200 cm) or one king-size bed (200x200 cm), a sofa bed in the lounge area, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser, and a coffee maker. The beach is amazing, the water was clear and blue which is because it's on the hotel zone. Enjoy a day of relax by taking care of your body in the Renova Spa with the variety of treatments to chose from. Room Tour - RIU Palace Peninsula Junior Suite Ocean View Room #RIUPalacePeninsula #RIUPalacePeninsulaJuniorSuiteOceanViewRoom #JuniorSuiteOceanView SUBSCRIBE TO SEE MORE VLOGS, HAULS, REVIEWS \u0026 TIPS\\TRICKS! Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico, Lock in the lowest price from these sites. In these 40-m2 rooms, you'll find two small double beds (125x200 cm) or one king-size bed (200x200 cm), a sofa in the lounge area, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser, a coffee maker, and a balcony or terrace with views of the Caribbean. Riu Palace Peninsula All Inclusive features a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. Sometimes you are never sure, but it was good here. We yelled and made very clear indication for whoever was outside to go away and leave us alone, but despite our pleas the attack continued. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area. Kind Regards, Hotel Riu Palace Pennsula Online Reputation Management, Anniversary made special at Amazing Hotel. The attack lasted approximately 20-25 minutes. Nonetheless, we will share your review with the departments in charge, as we do have security staff in all the different areas of our premises. Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy, All buffet and la carte meals, snacks, and beverages included, Activities and services offered by independent operators, Spa/beauty facilities and services not included, Activities/services from independent operators not included, Transportation to offsite activities not included, Onsite entertainment and activities included, All onsite activities, and facilities and equipment included, In-room climate control (air conditioning). The upgrade is well worth it. Relax in our spa, or get in shape at the gym. Canada247 is not a booking agent, and does not charge any service fees to users of our site. Description may contain affiliate links which means I receive a small commission for purchases or clicks made through links in this post (at no cost to you!) Another time, tried to go to the steakhouse and was told 2 hour wait. Literally some of the best food I have ever had an an all inclusive resort. Would have been nice to order from our chairs, but walking a couple of minutes was not huge. Being fair I have to say that 10 minutes after calling reception, this problem was fixed by a maintenance guy.Overall the staff in the hotel (restaurants and cleaning) was friendly, but most didn't speak a word English.The hotel itself is clean, but shows wear all over the place. The Hotel Riu Palace Peninsula (All Inclusive 24h) it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the propert. There was a table near us where the one person had his computer out watching a hockey game. Average food and nothing good about the beer. The feeling was one of excellence in all areas. The Hotel Riu Palace Peninsula offers Junior Suites, 40-m2 rooms . It was arranged a little different as it was open. The bars by the stage were good, but the service was OK. My boyfriend and I felt at home and welcomed by staff. This restaurant is supposed to be upscale and intimate. Frank at the front desk was very informative and gave us the best advise on where to shop and where to venture outside the resort for a seafood dinner. Sure, it seems like a good idea, but it is NOT. Nearby attractions include Coco Bongo Cancun (1.7 miles), Rakata Cancn (1.7 miles), and The City Discotheque (1.7 miles). Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. You just can not miss the most popular visit of Cancun, "Chichn Itz" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. We are happy to know that you have been a loyal customer at our properties! Actually went there twice and our meals were spot-on. There are no reviews yet! They failed to ever pick us up and was confirmed for a 3:30 am pick up. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. The receptionists messed up our payment as they do not make note of this on the system, ridiculous!! The resort is wonderful. Loved the multiple dinner options. I try to be as objective as possible (good or bad) and provide an honest review that may help the next person. Contactless check-in is not available From what we have seen a majority of guests are American plus English is the most widely spoken language in the world now so a few more English speaking channels might be a good idea, Best time ever thanks to these special people XX, Thank you so much to everyone at Riu but special thanks to these amazing people. In the buffet area, Hugo was great. Location - is excellentwalking distance to so many different placesiebus stop, stores, clubs, restaurants, etc.3. After an hour and a half, I went up to check I was told it would be a bit and they would ping me via the pager. Temperature checks are available to guests Fabulous resort! We compared the lowest prices from 7 websites, Grand Fiesta Americana Coral Beach Cancun All Inclusive, Book Direct for the Lowest Rates & Exclusive Benefits, We compared the lowest prices from 6 websites. Currency exchange service: due to the new laws enacted by the Mexican government, we hereby inform you that we will not be able to accept cash payment for stays or services in dollars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Something more concerning was the ventilation system of the room. Room Tour - RIU Palace Peninsula Junior Suite Ocean View Room #RIUPalacePeninsula #RIUPalacePeninsulaJuniorSuiteOceanViewRoom #JuniorSuiteOceanView SUBSCRIB. On this Wikipedia the language links are at the top of the page across from the article title. Be truthful - this review will help other consumers as well as the business. The 24-hour All Inclusive Hotel Riu Palace Peninsula (Adults Only area - Exclusive services for ADULTS ONLY DELUXE VILLAS guests) is open all year round and is situated right on the sandy beach of Caribbean Sea, next to the Hotel Riu Caribe. Contact Us. Hotel revealed only after booking. Only registered guests are allowed in the guestrooms. Open daily. Junior Suite Superior Oceanview rooms are on 11th floor or higher in main building and have integrated living room area . Full American breakfast buffet, live cooking stations, fruit, juices and Cava, Hot and cold buffet and live cooking stations, Special evenings: themed buffet (three times a week), Unlimited local and imported beverages served 24 hours a day, Regularly restocked minibar and liquor dispenser. So, we did. Gratuities and taxesGratuities are included and additional gratuities at guests' discretion are accepted. The professionalism displayed was the best I have ever seen. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. I threw my napkin down and told him we are out of here. The Hotel Riu Palace Peninsula offers Junior Suites, 40-m2 rooms equipped with the best amenities. I think I saw the back of one and that was it. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Your time and opinion is very much appreciated. We took the local bus (R1 or R2) everywhere we went (except for transfers to and from airport) and it was perfect. Each night was a different theme and the taste and quality were fantastic. The room was OK and the view over the swimming pools and sea was nice. If you are a family with teens I would recommend this resort. Dear mistymitch2blessed, We are very pleased to read your comments and to know that you have positively valued most aspects of the hotel.We hope that you will visit us again soon and be able to offer you another great and unforgettable experience with us.Kind regards,Hotel Riu Palace PeninsulaOnline Reputation Manager. Those areas are hot commodities! At RIU Hotels & Resorts health is our priority. Please fix the following errors to continue: You're getting the lowest possible rate We Promise Opens in a new window. We always stay in the adult villas. Longest was 2 hours. Many YouTube videos are giving the wrong description Mother Daughter Vacation dur. This property advises that enhanced cleaning and guest safety measures are currently in place. The waitstaff here are super attentive and a huge shout out to Alicia for taking such wonderful care of us. Riu Caribe is next door and they have things going on there as well. In the Villa Sea View Jacuzzi Suites for ADULTS ONLY at the Hotel Riu Palace Peninsula, you'll find the best services and amenities to enjoy a holiday with your partner or friends. Place is kept very clean in spite of needing a refurb. In the surroundings of Cancun are natural spaces and heavenly beaches. Your satisfaction is our top priority and according to your review, we unfortunately did not manage to satisfy you during your stay. Best Regards, Hotel Riu Palace Peninsula Online Reputation Manager, Been here a few days and there is little to fault the place except for one thing! About . A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. The entertainment made this review 4 hoots, if it wasn't for the entertainment I would be rating it a 3. Reservation is not required for facilities onsite Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. http://www.wishesandwaves.com/ INSTAGRAMhttps://www.instagram.com/cherielisabeth/ PINTERESThttps://www.pinterest.com/cherielisabeth/ MUSIChttps://www.epidemicsound.com/This is not a sponsored video. My only complaint is there isnt much beach but you can use the sister resorts beach next door. Property does not follow sanitization practices of any association In these rooms, you'll have two small double beds (125x200 cm) or one king-size bed (200x200 cm), a sofa bed in the lounge area, WiFi, air conditioning, a minibar and beverage dispenser, a coffee maker, and a balcony or terrace. Guest accommodation is not sealed after cleaning The resort staff were so friendly and helpful at all times. Riu Palace Peninsula All Inclusive has designated areas for smoking. Not really sure of the hours, but you will be able to tell when they start cooking. Tripadvisor performs checks on reviews. Italian restaurant Recommend. more. Hot Rates are different from retail rates. Not too much seaweed. Although there is not a lot to do for Teens they had a great time at the beach and most of all the buffet! Found only a few channels in English (CNN, FoxNews, BBC and one other). They attempted to gain entry into our unit with the use of some form of metallic object as is evident by the sound made, exterior damage and paint chipping that was identified post incident. Hotel Riu Palace Riviera Maya: Great place to stay! Staff wears personal protective equipment They are pretty stringent about it as well. the front desk and eventually get them to send some security, which took approximately 10 minutes to arrive, at which point the individuals fled. Available in all rooms: What I especially like is how all the employees take pride in their work making each guest feel special. Staff Pretty excellent (except for the matre d). Flat-screen televisions come with satellite channels. Thats about all.. LOL If you have any questions, please dont hesitate to ask. Home page . He then told us If you dont like it you can go somewhere else. Masks are compulsory at the property They are very clean but a little dated. In 1855, the Grand Trunk Railway was constructed through the area, and two years later, the "River Beaudette" post office opened. Lots of fun, The second excursion was swimming with the turtles - somewhat disappointing. The Hotel Riu Palace Peninsula offers Junior Suites, 40-m2 rooms equipped with the best amenities. They found us a room on the ground floor Ocean View on the Villa. Perfect to walk out and be at the pool with no stairs. Water was cool and refreshing. Our Front desk is multilingual, however, it is possible that in the event of hiring new staff, some might still be in training and do not have a level as high as the rest. This Cancun property provides complimentary wireless Internet access. The area is primarily made up of farmland with residential development along the St. Lawrence . The buffet had a ton of options and was really delicious. A person he was with said they were not playing the game there. Restaurants Let me just say this The food was great! Terms and conditions If guests have difficulty making themselves understood, they always have the option to talk to our management team, who will be delighted to attend their needs.Also, please allow us like to clarify that in accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety. Exclusively for guests staying at the ADULTS ONLY DELUXE VILLAS, Formal dress required for dinner. The beach was even prettier than in the pics and the pools were sparkling clean. Suite Jacuzzi Very Rude!!! We were upgraded to the 11th floor with an ocean view. Food ok - good variety. In these 41-m2 rooms, at the Hotel Riu Palace Peninsula, you'll find one king-size bed (200x200 cm), a sofa in the lounge area, WiFi, satellite TV, air conditioning, a minibar and beverage dispenser, and a coffee maker, and a jacuzzi on the terrace. Very nice staff. I am guessing those who complained got seated quicker. The brand names, logos, images and texts are the property of these third parties and their respective owners. Terms of Service . What are some of the property amenities at Hotel Riu Palace Peninsula? Diego is the man! The property was spectacular from the lobby area, dining and outside pools. Day and evening entertainment. We would snorkel with our guide (Who was fantastic) and he would basically swim us around an area hoping to see a turtle. Spending a week there, he got to know us and would have a new drink ready by the time we were finished with ours. Want to make your stay a great experience. With a distinctive beachfront position, guests at the Peninsula are privy to both soft powder sands and wild rocky shores lining crystal clear Caribbean waters. Always got us a seat right away! Could not fault anything at this hotel. Junior Suite Villa, Jetted Tub (E) . Sports bar is nice and is stocked 24 hours a day with food. A tax is imposed by the city and collected at the property. Reservations are required for golf tee times, massage services, and spa treatments. So whether youre seeking adventure, culture, or just relaxing on the beach with a drink in hand (cheers by the way), you will find helpful resources, stories, and traveler tips in our blog!Happy travels! Apparently it is also normal these days that on top of the music of the animation team half of the guests bring their own music and boxes, earplugs seems to be to difficult to use, to the pool area. Pool(s) Spent the majority of our time at the Adult Only Villa pool. What are some restaurants close to Hotel Riu Palace Peninsula? Accommodations offer separate sitting areas. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night. To which I looked at my wife and we said lets go. Individually-wrapped food options are available Staffed front desk 7 years ago Save EDIT these are the room choices: Junior Suite Villa Junior Suite Jacuzzi Junior Suite Oceanview Villa Suite Jacuzzi Ocean View Junior Suite Superior Oceanview Villa Junior Suite Jacuzzi Ocean View Report inappropriate content Aaron J 8 posts 2. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Privacy Policy . Cookies policy, NEW: Hotel Riu Plaza Manhattan Times Square. Water activities. The Jacuzzi Suites at the Hotel Riu Palace Peninsula are equipped with the best amenities for enjoying your stay in Cancn. Service animals not allowed Yes, guests often enjoy the harbor view available here. Once you get it going you'll hear from start till end weird, terrifying noises. Tried to go there for dinner one night and was told an hour wait. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. [12], Media related to Rivire-Beaudette at Wikimedia Commons. See more questions & answers about this hotel from the Tripadvisor community. Once you get in the elevator the real nightmare starts. In this video, we want to show you a quick tour of a OCEANVIEW Junior Suite at the RIU Palace Peninsula. Guests can enjoy drinks at the bar. Social distancing measures are in place Bed sheets and towels are not washed at a temperature of at least 60C/140F Their telephone number is +1 450-807-4760. No big deal. Not a great family experience. Until then, please receive our warmest regards, Hotel Riu Palace Peninsula Online Reputation Manager, Adults Only and Adult Friendly Resorts Cancun, Cancun Adults Only and Adult Friendly Hotels, Hotels near Sunset Admiral Yacht Club & Marina, Hotels near (PCM) Playa Del Carmen Airport. These 40-m2 rooms are the perfect accommodations for enjoying a holiday in Mexico. The area is primarily made up of farmland with residential development along the St. Lawrence River. This property is all-inclusive. 5 outdoor swimming pools are on site along with a spa tub. TripAdvisor Reviews. One day, we did try to go to the beach closest to the resort and got a couple of chairs. For this reason, on behalf of our entire team, we would like to apologize for any inconvenience. Smallish TV in the room, but you are not there to watch TV, right? Dear Tina S.,It has been lovely to have you and we are very grateful for your great feedback.We already miss you, Tina and we hope to see you again soon.Loving wishes to your sister and you!Hotel Riu Palace PennsulaOnline Reputation Management. Guests under 18 years old are not allowed in the spa. Guests are provided with free hand sanitizer We will be delighted to welcome you back to any of our hotels in the near future. 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